Customer CareTerms
Wholesale has a minimum opening order of $300. All orders must be paid at time of shipping. We accept Visa, MasterCard, American Express, Discover and company checks. If a check is returned there will be $35 dollar return fee applied to the order and we reserve the right to no longer accept your company check. We do not extend credit at this time. We are looking into hiring a factoring company in the near future and we will post it on our catalog and online as soon as it becomes available.
Shipping
We ship using FedEx, FedEx Freight, and UPS. Customers may provide us with their shipping account and we will ship at no charge or, we will ship using our account and charge only actual shipping cost, capped at 15% of the total invoice. If necessary, wood crating will be quoted extra and pre-approved by the customer prior to shipping.
Pricing
Due to international trade conditions prices are subject to change without notice. All submitted orders will not be affected.
Availability
Due to the nature of handcrafted products, lead time for special orders as well as out of stock items, could be up to 12 to 16 weeks. We will ship partial orders unless notified otherwise in advance. Average ship time for in stock items is 5 - 7 days, if shipping is running a longer, we will notify you.
Backorders
Out of stock items will be backordered, and shipped as soon as available unless cancelled prior to shipping.
Damages
Damages or shortages must be reported to us within 7 days of delivery. Damaged items will be recalled and replaced as soon as possible. Replacements will only be given for items properly packaged for a safe return to us. Returns are accepted for damaged items only. Any unauthorized returns and any product returned as defective where the “defect” is a natural feature of the material will incur a 15% restocking fee plus any shipping charges incurred by our company will be deducted from your credit.
Returned items must be carefully repacked in order to receive proper credit.
Please Note: Our product line is handmade using basic tools in artisan workshops. Small imperfections in our products are considered part of its beauty and valued for its non-industrial more unique qualities and therefore not considered defective. Every item is inspected prior to shipping to you; however we will honor exchanges, within the return policy outlined above and at our discretion.
We reserve the right to change our prices, terms and conditions at any time.
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