Terms
All orders must be paid at time of
shipping. We accept all major credit cards, company checks, and wire transfers.
If a check is returned there will be $25 dollar return fee applied to the order
and we reserve the right to no longer accept your company check. We do not
extend credit at this time; however, we will offer terms as soon as we hire a
factoring company.
Shipping
We
ship using UPS, FedEx, and FedEx Freight. Customers may provide us with their
shipping account and we will ship at no additional charge. Freight is caped at
20% on all orders and 15% on orders over $1500. If requested for international
shipping, wood crating will be quoted extra and pre-approved by the customer
prior to shipping.
Availability
We will ship partial orders unless
notified otherwise in advance. Backorders will be shipped upon availability
unless cancelled prior. Average ship time for in stock items is 5-7 days and
will notify you for longer lead times.
Returns
All
returns must be pre-approved & an RMA number issued for proper credit. Any
unauthorized returns will incur a restocking fee of 25% plus any shipping
charges incurred will be deducted from your credit. Every item is inspected
prior to shipping to you; however we will honor exchanges, within the return policy outlined above and at our
discretion.
Damages
Damages or shortages must be reported to
us within 7 days of delivery. Damaged items will be recalled and replaced as
soon as possible. Replacements will only be given for items properly packaged
for a safe return to us.
Pricing
Due to international trade conditions
prices are subject to change without notice. Price changes will not affect
confirmed orders.
We
reserve the right to change prices, terms and conditions without a prior
notice.